Search

101 Quality,QA,QC (job title) Call Center Jobs for CEO/SVP/AVP/VP Director, Assistant Manager/Manager and Supervisor/5 Years and Up Experience Employee

View: Detailed  |  Column
Sort:  
Show: All Jobs  |  Direct Employers  |  Recruitment Firms

Senior Quality Manager


Sitel Philippines Corporation

 - National Capital Reg
 
Summary of Responsibilities: Monitoring performance by gathering relevant data and producing statistical reports – Review of historical data and share insights/trends. Share...
18 Feb
10:43 pm
 
Others | Industry: Call Center / BPO

SR. QUALITY AND COMPLIANCE MANAGER


Teledirect Telecommerce (Philippines) Inc.

 - National Capital Reg
 
Duties and Responsibilities:Accomplishes quality assurance and compliance people objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching,...
18 Feb
9:16 pm

Quality Manager for Bacolod - URGENT


Transcom Worldwide (Philippines), Inc.

 - Negros Occidental (Bacolod) (Western ...
 
Responsibilities:The Quality Manager is responsible for the development and delivery of Quality Improvement to a WorldWide business unit.This position requires effective leadership...
18 Feb
5:26 pm

Customer Experience Team Leader / QA Supervisor (to start ASAP)


TELUS International Philippines, Inc.

 - National Capital Reg - Quezon City
 
Responsibilities: Supervises a team of Customer Experience Analysts/ Quality Assurance Analysts to ensure tasks and responsibilities are carried-out effectively and efficiently, as...
18 Feb
4:13 pm

Quality Assurance Supervisor | Davao | DAV13493


Teleperformance

 - Davao
 
JOB SUMMARY:This position is the dedicated subject matter expert on the client's call handling guidelines and is the centralized point of calibration on the program for...
18 Feb
12:13 pm

QA Specialist / Senior Agent


CSMATTHEWS ENTERPRISES

 - Mandaluyong City (National Capital Reg) - ...
 
Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management or equivalent. At least 5 Year(s) of working experience in the related...
Skills: Process quality evaluations in a time-sensitive matter. • Performs and evaluates test call/email/chat• Do calls, emails and chats as determined by Supervisor/Manager • Prepare, analyze and submit internal and external quality reports for management review. • Take part in team meetings and process reviews and take minutes of the meeting. • Conducts Quality Assurance coaching and refresher sessions within the same day a call, email or chat was flagged •
18 Feb
11:41 am

130k BPO QUALITY MANAGER w / PROCESS EXCELLENCE in EASTWOOD! ...


Company Confidential

 - National Capital Reg - ALABANG
 
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field. At least 5 year(s) of working experience in the related...
17 Feb
3:57 pm

Arvato | Quality Supervisor | Clark


Arvato Corp.

 - Central Luzon - Clark Pampanga
 
Position Summary:The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements, and/or Sales Verification (as applicable) requirements for a...
15 Feb
7:32 pm

Site Quality Lead


TATA Consultancy Services (Philippines) Inc.

 - Pampanga (Angeles City) (Central Luzon)
 
• Monitoring activities related to Process management and providing regular status reports to the GDC Head, Head – Enterprise Quality Management, Head – Enterprise...
Skills: understanding on quality standards and improvement methodologies, experience of design and implementation of quality / information, at least 3 years in the quality management / leadership role, have a complete understanding of the bpo industry
15 Feb
4:33 pm

Quality Analyst


WONDERS CORPORATION

 - Pasig City (National Capital Reg) - 8F ...
 
Primary Responsibilities: May be responsible for monitoring associate phone quality and tool usage to ensure high level of customer satisfaction, first call resolution and accuracy...
Skills: Quality Compliance, Quality Management
15 Feb
5:19 am

Quality Assurance Manager


24-7 INTOUCH PH INC.

 - National Capital Reg - Cyber Park Tower 1,...
 
ABOUT 24-7 INTOUCH 24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via...
Skills: quality assurance, business process outsourcing, Customer Satisfaction
14 Feb
11:24 pm

Now Hiring: Quality Supervisor for New Financial Account in Clark


CONVERGYS PHILIPPINES INC.

 - Central Luzon - CLARK
 
Job Profile SummaryThe Supv Transactional Service Quality for clients with multiple programs or lines of businesses which can be across multiple sites / geos. Supervise all...
13 Feb
8:06 pm

BPO Training and Quality Assurance Manager (EH 993)


Accenture

 - National Capital Reg
 
Apply from November 27, 2018 to February 28, 2019 and Onboard on/or before March 29, 2019 to get a chance to win an Iphone XS!* As an Quality Assurance Manager, you will be...
13 Feb
4:45 pm

Quality Analyst - Risk Management (Dayshift, Makati)


EMAPTA

 - National Capital Reg - Makati
 
EMAPTA is looking for a Qualty Analyst to join its growing team in Makati. Work hours: 7:00AM - 4:00PM Work Location: Ground Floor & Penthouse, Goodland Building, 377 Senator...
13 Feb
2:49 pm

Training Quality Manager - Open Salary


AVIK Consulting Services PH INC

 - Manila City (National Capital Reg) - ...
 
JOB DESCRIPTION : Specific Experience:Experience with Customer Service industry a must. Six sigma Black Belt certified. Experience handling Quality for both Voice and Non voice...
Skills: Customer Service, Six sigma Black Belt certified, handling Quality for both Voice and Non voice, interaction with the client, Voice customer service, Australian client, able to manage time, tasks, tools and outputs, Technical / professional excellence, Computer literate, Problem solving skills - practical troubleshooting, Communication skills (written / verbal), Telephone etiquette, Sales techniques
13 Feb
12:38 pm

Training Quality Manager - Six sigma Black Belt Certified {...


AVIK Consulting Services PH INC

 - Manila City (National Capital Reg) - ...
 
JOB DESCRIPTION : Specific Experience:Experience with Customer Service industry a must. Six sigma Black Belt certified. Experience handling Quality for both Voice and Non voice...
Skills: Customer Service., SLA, QA, Training plan, Six sigma Black Belt, manage time, tasks, tools and outputs, Technical / professional excellence, Problem solving skills - practical troubleshooting, Communication skills (written / verbal), • Telephone etiquette • Sales techniques
13 Feb
12:33 pm

Training Quality Manager - Open Salary


AVIK Consulting Services PH INC

 - Manila City (National Capital Reg)
 
Mission/ Core purpose of the Job:Responsible for managing Trainer & Quality coordinators and overall Process Quality for entire Customer Service. Ensure that daily quality and...
Skills: Quality, Customer Service, Training, • Six sigma Black, SLA’s
13 Feb
12:09 pm

Training Quality Manager - Six sigma Black Belt certified (...


AVIK Consulting Services PH INC

 - Taguig City (National Capital Reg)
 
Context: • Ensures delivery of process as per SLAs and timelines in BAU• Implements process controls within the team & ensures that they are met. Resolves...
Skills: Supervisory, Voice, customer, Six sigma Black Belt certified, Quality, monitoring
12 Feb
10:43 pm

Process Excellence- Six Sigma Manager - ETON CENTRIS QC site


Genpact Services LLC

 - National Capital Reg
 
QUALIFICATIONS: • Candidate must possess at least a Bachelor's/College Degree , any field.• Required skill(s): six sigma, process improvement, Kaizen, LEAN.• At...
12 Feb
10:19 pm

SIX SIGMA QUALITY / PROCESS EXCELLENCE MANAGER| ALABANG


Genpact Services LLC

 - National Capital Reg
 
QUALIFICATIONS: • Candidate must possess at least a Bachelor's/College Degree , any field.• Required skill(s): six sigma, process improvement, Kaizen, LEAN.• At...
12 Feb
10:17 pm
1 2 3 4 5 6    Next »