138 Training & Dev. Call Center Jobs

Responsibilities. • Leads training sessions with individual team members and groups of team members. • Provides and implements business-focused solutions. • Ensures...

Excellent Communication and Presentation Skills. Must have understanding of various methodologies for imparting training. Ability to develop and conduct a class with different...

Implement & Facilitate near hire training program that advocate mastery on improvement for communication skills, soft skills and industry knowledge. Provide ongoing feedback to...

Skills: Training Needs Analysis, Module Design & Development, Presentation Skills

Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training). Develops curriculum to support classroom training and...

Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training). Develops curriculum to support classroom training and...

Responsible for the over-all sales drive for the program. Ensures that the program managers and leaders are updated with the program’s milestones, challenges, gaps and o...

Responsible for the Delivery of New Hire (NHT) and Enhancement Training (ENT). Responsible for the delivery of OPS Management Training. Development of the Classroom Team Managers...

Responsible for the Delivery of New Hire (NHT) and Enhancement Training (ENT). Responsible for the delivery of OPS Management Training. Development of the Classroom Team Managers...

Responsible for the Delivery of New Hire (NHT) and Enhancement Training (ENT). Responsible for the delivery of OPS Management Training. Development of the Classroom Team Managers...

Training Delivery. • Facilitate and deliver certification classes and training courses. • Provide coaching, counseling and feedback to trainees and assess their performance while i...

Sample and evaluate language quality. Participate in calibration sessions with Quality/Communication Leadershipstaff, Convergys personnel and clients. Achieve departmental...

Effectively deliver training to new hires on all aspects of Customer Service Operations. Organize existing and produce new training materials when required. Provide current, up to...

Ability to work on a shifting schedule andduring holidays as needed. Monitor language quality and communication skills of agents and identify agents’ strengths and areas for...

Monitor language quality and communication skills of agents and identify agents’ strengths and areas for improvement. Roll-out timely, constructive language feedback to...

Assimilate with co-employees, potential for learning and enhancing own skill set. Positive Team Interaction. Identify Training Needs for programs to acquire/enhance the required...

NATURE OF WORK: Provides direction and guidance for administration and results for multiple departments within a function or work area. - Leverages the knowledge and skills of...

Has training background in a call center. Quality Assurance experience is a plus. Strong interpersonal and presentation skills coupled with exceptional written and verbal...