176 Quality Assurance Call Center Jobs

Track and report agents' Quality Audits. Track and analyze quality performance, mark-offs, and areas for improvements. Monitor calls and provide timely and effective feedback....

This role supports organizational and cultural transformation by working with internal and/or external clients to drive process excellence and identify opportunities for...

Skills: six sigma black belt, HR Process Improvement

ResponsibilitiesProvide expertise and direct management of data in one or more phases of a process life cycle (e.g. clinical data). Perform data entry and research in various...

Review product/project requirements and design specifications and create comprehensive and thorough QA Test Plans and Test Cases. Create QA test procedures for QA testing. Create...

B. Major Responsibilities. 1. Conforms to the procedure set forth for the project assigned. 2. Attends to project orientation or training on job-related instructions or company...

Quality AssuranceResponsible for ensuring the quality and stability of our phone and online survey programs. Close coordination with both Programmers and Account managers (AM) to...

Responsibilities:Facilitate the design and implementation of various HR processes ensuring compliance to established standards. Support and facilitate the implementation of various...

Skills: MS Access, MS Excel, Macintosh

You will be conducting quality assurance testing on our website. You will make sure that all editorial, graphics, content and coding conventions have been addressed. This also...

Track and report agents' Quality Audits. Track and analyze quality performance, mark-offs, and areas for improvements. Monitor calls and provide timely and effective feedback....

Perform Quality Assurance, Validation, Verification, Testing using web browsers and documenting issues, bugs, inconsistencies. Document and report using helpdesk system any issues,...

Learn and maintain an up to date understanding of the Client’s expectations for agent call handling. Apply Client’s expectations to the accurate verification of sales calls. Client ...

• Recommend improvements where appropriate. This includes but is not limited to improved reporting suite, enhancement of various reports, etc. • Analyze both quantitative...

• Main duty is to evaluate agents based on client specifications and internal standards. • Handle simple team tasks like data gathering and simple reports. • Perform...

Monitor/audit each assigned associate in accordance with C3 and client requirements. Provide personal and proactive feedback to associates both in one on one and group settings....

Monitor/audit each assigned associate in accordance with C3 and client requirements. Provide personal and proactive feedback to associates both in one on one and group settings....

Provide support for operations, preparing and distributing reports according to established procedures and in compliance with Service Level Agreements. Job Descriptions: 1. Prepare...

Operations Review Senior Specialist oversees operations review and service management for all GS functions. He/She ensures client service and operating level agreements, and KPIs...

Responsibilities:Collaborates with Center of Excellence team members on documentation review, sample gathering, testing and reporting. Supports continuous improvement and...