46 Top Management Call Center Jobs

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

Key responsibilities include managing and supervising different functional shared services department leaders to ensure efficient service to the business, taking strategic...

Accountable for the performance of his team of supervisors, ensuring they meet or exceed all performance targets. Responsible for maintaining the account’s efficiency metrics. F...

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

Responsible for managing staffing levels to meet client service levels. Responsible for managing the performance of a cluster of call center team leaders and representatives...

The position is expected to provide the best customer experience to the account users of the Top eCommerce site in the Philippines. User experience starts from sign-up to...

Drives accountability and responsibility within the WFM groups. Delivers agreed upon service levels for WFM Center/WFM deliverables. Coordinates implementation of new electronic...

I. SUMMARY: The Project Manager organizes and leads the Manila Shared Service Center’s complex projects to successful conclusion. These projects are in the areas of...

The position’s objectives are to implement any internal or new client’s project within time and budget. Conducts risk analysis and come up with a mitigation plan for...

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

Accountable for the performance of his team of supervisors, ensuring they meet or exceed all performance targets. Responsible for maintaining the account’s efficiency metrics. F...

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

- Builds a relationship with the client and the staff. - Standardizes operation practices among the 3 centers. - Provides corresponding support through internal monitoring,...

Service Delivery Director. . Service Delivery Directors manage the overall client relationship and associated operations maximizing resources for optimal success in attaining the...

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

Responsible for achieving quality goals for supported site(s) and account(s). Provide additional support for achieving other performance and productivity goals. Provide support to...

- Accountable for the performance of his team of supervisors, ensuring they meet or exceed all performance targets. - Responsible for maintaining the account’s efficiency metrics. -...